Privacy Policy

Article 1: Preamble

The purpose of this privacy policy is to inform the users of the website about:

  • How their personal data is collected. Personal data is considered any information that allows the identification of a user. This may include: their first and last names, age, postal or email address, location, or IP address (non-exhaustive list);

  • The rights they have regarding this data;

  • The person responsible for processing the collected personal data;

  • The recipients of this personal data;

  • The website’s policy regarding cookies.

This policy complements the legal notices available to users at the following address:

www.cle.fr/privacy-policy

Article 2: Principles Regarding the Collection and Processing of Personal Data

In accordance with Article 5 of the European Regulation 2016/679 (GDPR), personal data is:

  • Processed lawfully, fairly, and transparently concerning the data subject;

  • Collected for specific, explicit, and legitimate purposes (see Article 3.1 below) and not further processed in a manner incompatible with those purposes;

  • Adequate, relevant, and limited to what is necessary for the purposes for which they are processed;

  • Accurate and, where necessary, kept up to date. All reasonable steps must be taken to erase or correct personal data that is inaccurate in relation to the purposes for which it is processed without delay;

  • Kept in a form that allows identification of data subjects for no longer than necessary for the purposes for which the data is processed;

  • Processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

Processing is lawful only if, and to the extent that, at least one of the following conditions is met:

  • The data subject has consented to the processing of their personal data for one or more specific purposes;

  • Processing is necessary for the performance of a contract to which the data subject is a party, or to take steps at their request prior to entering into a contract;

  • Processing is necessary for compliance with a legal obligation to which the data controller is subject;

  • Processing is necessary to protect the vital interests of the data subject or another natural person;

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

  • Processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, unless overridden by the interests or fundamental rights and freedoms of the data subject, especially when the data subject is a child.

Article 3: Personal Data Collected and Processed While Browsing the Site

3.1 Data Collected

The personal data collected in the context of our activity includes:

  • First and last name

  • Email address

  • Phone number

  • Postal address (for orders or deliveries)

  • Payment information (via a secure platform)

The collection and processing of this data serves the following purposes:

  • Lessons management

  • Customer account management

  • Monitoring service quality

  • Sending newsletters

3.2 Data Collection Methods

When you use our website, the following data is automatically collected:

  • User’s IP address

  • Browser type

  • Operating system

  • Pages visited and duration of visit

  • Date and time of visit

  • Referring URL

  • Approximate location (based on IP address)

  • Cookie-related information (see our cookie policy)

Additional personal data is collected when you perform the following actions on the platform:

  • Contact form:

    • Data collected: name, first name, email address, message

    • Purpose: to respond to your inquiries and contact you if necessary

  • Creating a customer account (if applicable):

    • Data collected: name, first name, email address, password, postal address, phone number

    • Purpose: to create a personal account to facilitate your orders and tracking

  • Online purchases:

    • Data collected: name, first name, delivery address, billing address, email, phone, payment information (processed via a secure provider)

    • Purpose: processing and shipping of your order, invoicing, customer service

  • Newsletter subscription:

    • Data collected: email address

    • Purpose: sending information, offers, and promotional content (with the option to unsubscribe at any time)

Data is retained by the controller under reasonable security conditions for a period of 13 months from the time it is stored on your device.

The company may retain certain personal data beyond these periods to fulfill its legal or regulatory obligations.

Article 3.3: Data Hosting

The website www.cle.fr is hosted by :

GANDI SAS, a simplified joint-stock company (Société par Actions Simplifiée) with a share capital of €630,000, having its registered office at:

63-65 Boulevard Masséna, Paris (75013), FRANCE
SIREN: 423 093 459 – RCS PARIS
VAT Number: FR81423093459
Tel: +33 (0)1 70 37 76 61
Fax: +33 (0)1 43 73 18 51

Article 4: Data Controller and Data Protection Officer

4.1 Data Controller

Personal data is collected by CLE, registration number Siret: 33262677900026.

The data controller can be contacted as follows:

  • By address: 44 rue Bernard Palissy
    37000 Tours, FRANCE

  • By phone: +33 2 47 64 06 19

  • By email: contact@cle.fr

4.2 Data Protection Officer (DPO)

The company’s DPO is:

  • Name: Céline Sortais

  • Address: 44 rue Bernard Palissy 37000 Tours, FRANCE

  • Phone: +33 2 47 64 06 19

  • Email: contact@cle.fr

If, after contacting us, you believe that your “Informatique et Libertés” rights are not respected, you may file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr

At CLE, we attach utmost importance to protecting your personal data. This privacy policy describes how we collect, use, store, and protect your information when you visit our website or interact with our services.

Article 5: User Rights Regarding the Collection and Processing of Data

Any user whose personal data is processed has the following rights under GDPR (Regulation 2016/679) and the French Data Protection Act (Law 78-17 of January 6, 1978):

  • Right of access, rectification, and erasure of data (Articles 15, 16, 17 GDPR)

  • Right to data portability (Article 20 GDPR)

  • Right to restriction (Article 18 GDPR) and objection to processing (Article 21 GDPR)

  • Right not to be subject to decisions based solely on automated processing

  • Right to determine the fate of data after death

  • Right to contact the competent supervisory authority (Article 77 GDPR)

To exercise your rights, please write to Céline Sortais at CLE or by email at contact@cle.fr.

To fulfill your request, the data controller may require certain information such as your name, email address, and account or subscription number. For more information about your rights, consult www.cnil.fr.

Article 6: Conditions for Modifying the Privacy Policy

The publisher of www.cle.fr reserves the right to modify this policy at any time to ensure compliance with applicable law.

Any modifications will not affect purchases made on the site, which remain subject to the policy in effect at the time of purchase and accepted by the user at checkout.

Users are invited to review this policy each time they use our services.

This policy, issued on 17/10/2025, was updated on 17/10/2025.